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Frequently Asked Questions



Below you can find a list of frequently asked questions. If you still have any questions, Click Here  to contact our Customer Service staff


Q: What is BulkResponse?



BulkResponse is a mass email software, bulk email marketing service and mass email server provider. Unlike other Email Service providers (ESP) we have more relaxed policies for sending bulk email offers. You can use our shared bulk email account or own a dedicated mass email server with multiple IP addresses. BulkResponse does not restrict you on number of contacts your account can have. You can upload unlimited leads.


Q: How many contacts can I have in my account?



Every Bulk Response account comes with unlimited contacts. It means there is no limit on number of contacts you can have per account.


Q: Can I import my own lists?



Yes you can. When signing up an account, you will be asked whether you want to run account in single Opt in mode or double Opt in mode. If you choose Single Opt in during sign up process, you will have import option inside your account log in and you can import as many contacts as you like. However, note that quality of data is your responsibility and if it produces a lot of complaints or bounces your Deliver ability might suffer.


Q: Do you offer dedicated mass email servers?



Yes, we are the only Email Service Provider offering fully owned dedicated mass email server. Key features of dedicated mass email server are
a) Very fast and reliable hardware with SSD drives and up to 64GB RAM
b) Maximum up to 255 class C IP addresses
c) Fully configured for top email delivery with tools like SPF, DKIM, DK, Sender ID
d) Round the clock monitoring and spam abuse handling
e) Black list removal and In box delivery services included


Q: What is definition of Good data for import?



In our opinion, data that has less than 5% bounce rate and less than 1% complaints rate is considered to be best quality data.


Q: What are your Deliver ability rates?



We maintain 95% deliver ability for all double option accounts across all major ISP including yahoo, AOL, Gmail and Hotmail.
deliver ability of single Opt in accounts is dependent on quality of your data. If you produce high quality data, you can expect 90% delivery rates however for bad data it can be 60% to 70%

Q: Do you sell email lists?



No, we do not buy, sell or barter any email lists. Getting data that targets your market is your sole responsibility.

Q: How many IP addresses I will get for sending mails? And will IP addresses rotate?



We provide dedicated IP address for every account that sends more than 100K emails per month. Also, we provide multiple IP addresses, for all high volume senders and provide IP address rotation. This way if one IP gets bad reputation, mails continue to deliver through other IP s.

Q: What if IP gets black listed?



We have a very skilled white list team working day and night in background to remove all IP address blocks and black listings. We contact these ISP and black list services on daily basis to apply for removal. Usually, all removals are processed instantly so your campaign will not be suffered.

Q: Will my account ever be shut down for spam?



We do not encourage spamming and advise you to use best mailing practices and grow your own pure double opt-in lists. However, we understand that even with double Opt in lists, you will get some complaints. Our spam complaint tolerance level is 10X better than other ISP, and we will never shut down your account as we understand it is important part of your business.

Q:What kind of websites/products are prohibited to be promoted through BulkResponse?



Following are list of product/services that are prohibited to be marketed using BulkResponse Platform.
Violation of this policy may result in account termination.

  • Adult, Pornography, sex & nudity
  • Violence, hate and racism or Religious Persecution
  • Drugs, weapons and any other illegal/criminal activity of any kind
  • Online Pharmacy, Viagra etc
  • Violation of Digital Copy rights including selling illegal music, video or software CD that violate Copy Right laws
  • Terrorism or terrorist related activities
  • Scam, Fraud or Online Bank transfer / Money laundering fraud emails
  • Anti Government, Anti Military campaigns
  • Illegal Human Trafficking related activities

Q: Can I cancel my account?




Yes, you can cancel your account any time by sending a support request through our Customer Help desk.